Supervisor, Service Operations
About The Position
The Supervisor, Service Operations provides day-to-day leadership of the Service team and ensures the team’s safety and competency in delivering installation, commissioning, and maintenance of mission-critical power. The role supports smooth and efficient delivery of critical facility services through team leadership, training, and adequate job planning. Supervisors serve as primary safety and competency leaders and help drive company culture. The position includes travel to customer sites and jobsite presence approximately 50 percent of the time. The Supervisor oversees DC Power project activities, coordinates people and materials, supports troubleshooting, maintains service quality, and carries out supervisory responsibilities in line with company policies and applicable laws. The role is based in Ashburn, Virginia.
Requirements
- High school diploma.
- Ability to train, influence, and motivate team members.
- Ability to understand and follow electrical one-lines, technical manuals, and procedures.
- Experience writing pre-job briefs, procedures, and technical reports.
- Excellent written and oral communication skills.
- Outstanding customer relations skills.
- Ability to make independent decisions.
- Must be a U.S. citizen.
- Must be able to pass government background checks, attain and maintain a federal security clearance, and gain access to facilities requiring proof of vaccination status.
- Successful completion of pre-employment background check, drug screening, and motor vehicle record review; driving positions require an MVR meeting company and insurance carrier standards.
Nice To Haves
- Experience bidding and executing DC Power work for federal and/or commercial customers.
- Knowledge and experience using basic computer applications, including Excel, Word, Outlook, and Teams.
- Experience in critical facilities, including federal facilities, power generation plants, and data centers.
- Project leadership experience.
- OSHA 10 or 30 certification.
Responsibilities
- Provide effective oversight, leadership, and administration of safety processes and procedures.
- Travel to customer sites to manage DC Power installations, replacements, and maintenance activities.
- Participate in troubleshooting and ensure resolution of DC Power issues related to the line of business.
- Confirm arrival of materials needed for project installations and communicate with the Project / Contract Manager about materials, equipment, or project delays.
- Plan and maintain work systems, procedures, and policies that enable and encourage optimum performance of CPG Technicians.
- Coordinate inter-team logistics and labor as needed for the DC Power team.
- Maintain service quality by enforcing quality and customer service standards, resolving issues, identifying trends, and recommending system improvements.
- Contribute to team efforts and complete related tasks as needed.
- Communicate job expectations and manage staff.
- Delegate tasks and set deadlines.
- Perform site walks and estimate potential new work.
- Review and approve weekly team timesheets.
- Remain familiar with applicable federal, state, and local rules, codes, and regulations.
- Interview, train, plan, assign, and direct employees’ work.
- Perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
