5265 - Service Operations Project Manager

NTT Global Data Centers • Mesa, AZ

7d • $105,500 - $150,700 • Remote

About The Position

The Service Operations Project Manager implements and deploys infrastructure-related requirements for NTT customers and internal stakeholders in the assigned region. The role manages the full lifecycle of IT, data center, and capital expenditure projects, from small and medium deployments to enterprise and select hyperscale initiatives. It independently plans and manages project scope, timelines, resources, quality, cost, and risk, with a focus on health and safety, customer service, and business continuity. The position ensures projects are delivered on time, to a high quality, and within budget; communicates status, risks, and business impacts to stakeholders; and applies consistent project structures, documentation, delivery, asset management, and closeout practices. It also oversees installation and de-installation quality assurance, critical facility documentation, and as-built specifications in accordance with Service Operations records retention standards, supporting the regional “Minimum Downtime, Maximum Uptime” approach.

The role leads client-facing and internal projects from pre-implementation through closeout; coordinates technical teams, contractors, vendors, procurement, site activities, and documentation; and monitors project financial performance, quality, risks, changes, and delivery outcomes. It maintains an onsite presence as required, conducts site reviews, supports governance and business-as-usual transitions, and contributes to process improvement, performance measurement, and peer training. The position is primarily onsite at a data center, with remote work possible occasionally with prior manager approval. The posting also describes the position as remote, requiring reliable internet and electricity, with a monthly stipend for remote-work and applicable personal mobile-device expenses. Travel is required up to 10% of the time. The employee must provide 24 x 7 support as needed and be willing to work outside normal business hours, including weekends, late nights, and holidays.

Requirements

• At least 5 years of experience in project or construction management, or a relevant field.
• Knowledge of IT, data center, mechanical, electrical, plumbing, and building infrastructure systems, including the ability to deliver retrofit projects in active mission-critical environments.
• Project management experience with commercial specialty and/or general construction firms and practical understanding of fundamental project management principles.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Project, Teams, Windows, and SharePoint.
• Proficiency with Bluebeam and Revit, and general understanding of drawing packages such as Visio and/or AutoCAD.
• Experience writing and reviewing Method of Procedure documents and reviewing technical drawings, specifications, and project documentation.
• Strong problem-solving, critical-thinking, analytical, and interpersonal skills, including the ability to remain calm and make sound decisions in dynamic environments.
• Excellent verbal and written communication skills, including the ability to prepare, present, and summarize information for varied audiences.
• Excellent customer service skills and ability to work effectively with customers, vendors, contractors, and internal stakeholders.
• Ability to multitask, work independently, and support team members through changing environments.
• Proficiency in written and spoken English.
• Willingness and ability to travel as required; travel may be international if required.
• Current, valid state-issued driver’s license.
• Ability to provide a cell phone and 24 x 7 support as needed, and to work outside normal business hours, including weekends, late nights, and holidays.
• Ability to work during US business hours and across US time zones as required.
• Ability to respond to emergency situations at the data center.
• Bachelor’s degree in business management, engineering, project management, or a related field, or equivalent experience, strongly preferred.

Nice To Haves

• Knowledge of SSAE 16 and other industry certifications.
• Working knowledge of Plan Do Check Act or similar continuous improvement methodologies.
• Recognized Health and Safety qualifications.
• Additional language capability.
• Professional licenses or certifications such as PMP or PMI.

Responsibilities

• Lead client-facing and internal infrastructure projects from pre-implementation through closeout, delivering contracted services on time, within budget, and in accordance with customer requirements, specifications, and contractual obligations.
• Define project scope, objectives, milestones, tasks, assumptions, risks, dependencies, resources, schedules, and delivery plans in coordination with stakeholders and project teams.
• Review customer requirements, Basis of Design, drawings, contractor documentation, method statements, and risk assessments for compliance with specifications, installation standards, health and safety expectations, and business continuity requirements.
• Coordinate, supervise, and report on implementation activities, including equipment orders and shipments, site activities, quality assurance testing, and closeout deliverables.
• Maintain onsite presence as required to support execution, coordinate teams, validate installation progress, address field issues, and confirm work meets requirements and site expectations.
• Identify construction issues, defects, risks, change requests, and escalations; analyze them, recommend solutions, and communicate impacts, decisions, and next steps.
• Prepare, maintain, and publish project documentation, schedules, Methods of Procedure, status reports, action items, account documentation, as-built records, and related project artifacts using approved tools.
• Schedule and facilitate status meetings with clients, vendors, contractors, and internal teams to review progress, risks, issues, decisions, and stakeholder alignment.
• Track and report project financial performance, including budgets, costs, deviations, procurement requirements, quoting or tendering practices, value for money, and policy compliance.
• Ensure product quality, manufacturing readiness, serviceability, installation quality, and quality assurance metrics meet applicable standards.
• Conduct site reviews and ad hoc analysis, prepare or update business cases, and recommend actions that support governance, decision-making, benefits realization, and transition to business-as-usual operations.
• Develop and maintain project management frameworks, process improvements, procedure revisions, and performance practices that support departmental objectives and continuous improvement.
• Support strategic departmental objectives and comply with safety reporting and other compliance expectations.
• Train and support peers by sharing project management practices, standard processes, lessons learned, and tool usage.
• Work with the Service Operations Regional Manager to define and implement measurable project management KPIs.
• Provide regular project delivery performance and KPI reporting, schedule meetings to address KPI issues, and update the Service Operations Projects Team Lead on asset management KPI concerns.
• Provide support and guidance to rectify and improve reported non-conformance or performance issues.
• Develop realistic plans, set goals, and coordinate plans with objectives and other team members.
• Apply problem-solving skills to analyze complex issues, distinguish critical details, and escalate appropriately with options and recommendations.
• Manage performance using clear and consistent standards, addressing issues objectively and communicating directly and tactfully.
• Promote a positive team culture focused on results, teamwork, development, accountability, competency, and professionalism.
• Maintain knowledge of industry and regulatory rules, requirements, and developments, and demonstrate a commitment to standardization and operational excellence.
• Perform other duties as assigned.

Benefits

• Annual bonus for regular full-time employees, with payout dependent on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability.
• Flexible spending account.
• 401(k) retirement plan.
• Monthly stipend for remote-work expenses and use of a personal mobile device, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level