Service Operations Manager

KONE • Washington DC, DC

10h • Onsite

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. As our Service Operations Manager, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

Requirements

• 5+ years of relevant maintenance expertise.
• Supervisory experience.
• An appetite for learning an exciting and new field.
• Knowledge gained when obtaining an associate’s degree in a related field or additional years of experience.

Nice To Haves

• Ideally leading a union represented workforce.

Responsibilities

• Implementing and monitoring safety guidelines for the team.
• Providing learning opportunities for the team.
• Effectively managing a schedule and the team’s overall performance.
• Collaborating with all levels of the organization to achieve business goals.
• Developing personnel, ensuring their motivation, continuous development and achievement against regional targets.
• Coaching technical-oriented Supervisors to be customer-, service- and result-oriented Line Supervisors.
• Responsible for the selection of personnel, training and continuous qualification of employees.
• Dealing with complaints and supervision of customer satisfaction.
• Creating business plans including budget planning and budget control for individual Service.

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees