Service Operations Manager

Albertsons Companies•Hurst, TX

About The Position

The Service Operations Manager (SOM) is responsible for leading front‑end store operations, customer service execution, and associate engagement. This role partners closely with the Store Director to ensure operational excellence, financial controls, compliance, and a consistently high‑quality customer experience. The SOM plays a critical role in developing front‑end leaders, maintaining service standards, and driving store performance. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

Previous retail or grocery leadership experience.
Strong operational knowledge of front‑end service and customer experience.
Demonstrated ability to lead teams and manage performance.
Strong communication, organization, and problem‑solving skills.

Nice To Haves

Prior Service Operations Manager or equivalent leadership experience.
Experience with cash controls, scheduling, and labor management tools.
Familiarity with company systems and front‑end operational processes.

Responsibilities

Lead, coach, and develop front‑end department leaders and associates.
Promote a positive, customer‑focused culture built on accountability and teamwork.
Support hiring, onboarding, training, and succession planning for service leadership roles.
Provide regular performance feedback and address associate relations concerns appropriately.
Oversee daily front‑end operations including customer service, checkout efficiency, and facility readiness.
Ensure service standards, policies, and procedures are executed consistently.
Monitor opening and closing procedures to ensure accuracy and compliance.
Partner with department leadership to support overall store operations.
Maintain strict adherence to cash handling, balancing, and bookkeeping procedures.
Review and investigate over/short trends and take corrective action.
Ensure proper controls are in place to reduce loss and protect company assets.
Support labor planning and scheduling to meet service demands while controlling costs.
Drive exceptional customer service by addressing escalations promptly and professionally.
Analyze customer feedback and service metrics to identify improvement opportunities.
Ensure a clean, safe, and welcoming front‑end environment.
Actively model customer‑first behaviors on the sales floor.
Ensure compliance with company policies, food safety, HR procedures, and legal requirements.
Maintain audit readiness for front‑end operations, cash controls, and HR compliance.
Reinforce safety standards and partner with leadership to reduce incidents.
Support I‑9, E‑Verify, onboarding, and training compliance expectations.
Partner with the Store Director, Assistant Store Directors, and department leaders on store priorities.
Communicate operational updates clearly and consistently to the service team.
Work closely with Talent Acquisition, HR, and Learning partners to support store needs.