Service Operations Manager

Philips•Cambridge, MA

1d•Onsite

About The Position

In this role, you will lead and drive service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization. You will ensure alignment between strategy and execution at the zone level, driving consistency, efficiency, and high-quality service delivery across markets. This role plays a critical part in translating national strategy into local execution improving operational performance, enabling field teams, and enhancing the customer experience across the Central Zone.

Requirements

You have 5+ years of experience with a Bachelor’s degree or 3+ years with a Master’s degree Business Administration, Operations Management, Project Management, or a related field or 9+ years of experience in a similar role.
You bring experience driving operational initiatives at a regional or market level, working closely with field teams in a matrixed organization.
You demonstrate strong communication and stakeholder management skills, with the ability to influence across functions and levels.
You have a data-driven mindset, with experience translating insights into actionable improvements and measurable outcomes.
You are comfortable operating in dynamic environments, balancing strategic priorities with day-to-day execution needs.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Responsibilities

Own and drive service operations initiatives for the Central Zone, aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and customer outcomes within the region.
Streamline processes and workflow to enhance Operational Efficiency, reduce Market Cycle Time and drive improvements in our delivery readiness capabilities within the Zone.
Define and manage key performance metrics through daily management for the zone, using data and insights to identify opportunities and drive continuous improvement.
Lead zone-level business reviews and communication cadences, translating strategy into clear operational goals, progress tracking, and actionable insights for field teams and stakeholders.
Coordinate cross-functional efforts within the zone to implement new processes, tools, and operating models, ensuring effective change management and adoption.