Service Operations Manager

RDO Equipment Co.•Fort Worth, TX

8h•Onsite

About The Position

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high‑performing service teams, strengthen customer relationships, and drive the systems and processes behind day‑to‑day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work and the communities in which they live. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Fort Worth and make your impact today.

Requirements

Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
Customer‑focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
Tech‑savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.

Responsibilities

Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
Develop leaders: Coach and support Service Managers to drive performance and growth.
Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

Benefits

$85,000-$115,000 / year
32% bonus potential
Competitive compensation to reflect your experience, leadership, and industry expertise.
A comprehensive benefits package that supports your well-being.
A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead.
Open-door policy: We don’t like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
Safe environment: We have a mandatory safety meeting every morning. We have an “If you see something, say something” mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.