Service Operations Manager

Albertsons Companies•Colleyville, TX

2d•Onsite

About The Position

The Service Operations Manager is responsible for leading all front‑end and service operations to deliver an exceptional customer experience while achieving productivity, labor, and operational goals. This role oversees service departments, ensures policy and cash‑handling compliance, drives associate engagement, and supports overall store performance through strong execution and leadership.

Requirements

Leadership experience
Experience in training, coaching, and developing associates
Experience in scheduling labor effectively
Experience in managing attendance, productivity, service standards, cash handling, and policy compliance
Experience in hiring, onboarding, training, and performance management
Experience overseeing daily operations of front-end and service areas
Experience with cash handling, balancing, tills, SCO monitoring, and service procedures
Experience maintaining operational readiness during peak business periods and special events
Experience ensuring consistent execution of company programs, promotions, and service initiatives
Experience ensuring a friendly, efficient, and customer-focused service environment
Experience addressing and resolving customer concerns promptly and professionally
Experience monitoring wait times, service flow, and customer feedback
Experience monitoring key performance indicators including labor, productivity, service scores, and shrink
Experience implementing action plans to improve results and operational efficiency
Experience controlling supplies, expenses, and service-related costs
Experience ensuring compliance with company policies, labor agreements, and regulatory requirements
Experience partnering with Asset Protection on cash controls, shrink prevention, and service-area security
Experience ensuring proper documentation and execution of cash handling, safety, and operational standards
Experience partnering with Store Director, Assistant Store Director, and department managers
Experience serving as Manager on Duty
Experience supporting special projects and initiatives

Responsibilities

Lead, train, coach, and develop front‑end and service associates to meet performance and service expectations.
Schedule labor effectively to meet service demands while controlling labor costs.
Maintain accountability for attendance, productivity, service standards, cash handling, and policy compliance.
Support hiring, onboarding, training, and performance management of service department associates.
Oversee daily operations of front‑end and service areas (e.g., checkstands, SCO, customer service desk, bookkeeping, where applicable).
Ensure accurate execution of cash handling, balancing, tills, SCO monitoring, and service procedures.
Maintain operational readiness during peak business periods and special events.
Ensure consistent execution of company programs, promotions, and service initiatives.
Ensure a friendly, efficient, and customer‑focused service environment.
Address and resolve customer concerns promptly and professionally.
Model excellent customer service behaviors and reinforce expectations with associates.
Monitor wait times, service flow, and customer feedback to drive continuous improvement.
Monitor key performance indicators including labor, productivity, service scores, and shrink related to front‑end operations.
Implement action plans to improve results and operational efficiency.
Control supplies, expenses, and service‑related costs.
Ensure compliance with company policies, labor agreements (where applicable), and regulatory requirements.
Partner with Asset Protection on cash controls, shrink prevention, and service‑area security.
Ensure proper documentation and execution of cash handling, safety, and operational standards.
Partner with Store Director, Assistant Store Director, and department managers to support storewide goals.
Serve as Manager on Duty as assigned, supporting overall store operations.
Support special projects and initiatives as directed by Store Leadership.