Service Operations Manager
Albertsons Companies•Colleyville, TX
•Onsite
About The Position
The Service Operations Manager is responsible for leading front-end operations, ensuring exceptional customer service, and driving operational efficiency throughout the store. This role oversees Front End, Customer Service, and Drive Up & Go (DUG) operations while supporting overall store performance and team development.
Requirements
- Previous retail or grocery leadership experience preferred
- Strong leadership and team development skills
- Experience in front-end or high-volume customer service environments
- Strong communication, organization, and problem-solving skills
- Ability to multitask in a fast-paced setting
Responsibilities
- Oversee daily front-end operations including registers, service desk, and checkout flow
- Ensure proper staffing, queue management, and speed of service
- Maintain high standards for cleanliness, organization, and execution
- Support Drive Up & Go (DUG) operations to ensure order accuracy and timeliness
- Hire, train, and develop front-end supervisors and associates
- Create schedules aligned with business needs and labor goals
- Provide coaching, feedback, and accountability
- Foster a high-energy, customer-focused team environment
- Lead and model exceptional customer service
- Ensure fast, friendly, and accurate service across all service areas
- Resolve escalated customer concerns professionally
- Promote a strong customer-first culture
- Drive front-end productivity and efficiency
- Manage labor, overtime, and scheduling effectiveness
- Monitor key service metrics and implement improvements
- Support overall store sales and performance goals
- Oversee cash control, register accuracy, and balancing procedures
- Ensure compliance with all cash handling and audit standards
- Monitor POS activity and reduce loss through proper controls
- Ensure compliance with company safety and operational standards
- Maintain a safe environment for customers and associates
- Support audits, inspections, and corrective actions
- Enforce store and front-end procedures
Benefits
- medical
- dental
- vision
- disability
- life insurance
- sick pay
- PTO/Vacation pay
- paid holidays
- bereavement pay
- retirement benefits (pension and/or 401(k) eligibility)
- quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
