Service Operations Manager

Albertsons•Lubbock, TX

1d•Onsite

About The Position

The Service Operations Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. He/she serves as the Controller of cash and returned checks and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent.
Minimum of 1 year store experience.
Must maintain Certified Food Safety Manager certification.
Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours).
Must also be able to bend, lift, and perform all other physical aspects of the job.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage every guest entering the area or department.
Responsible for hiring, training, scheduling, performance management (including discipline, separations, etc.), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinates scheduling with the Grocery Manager.
Manage all Service Counter functions.
Conduct initial interviews for all departments and new team member orientations, including initial and ongoing team member paperwork.
Supervise and ensure proper checking and bagging techniques are being used.
Ensure proper bookkeeping procedures are implemented.
Order supplies for front-end maintenance of the store; coordinate needs with the Grocery Manager.
Conduct performance evaluations and coaching sessions for all team members within the department in a timely manner.
Report general store information to the Spirit and Spirit Too publications in stores without a Talent Relations Manager.
Responsible for general public relations and “Spirit” initiatives within the store in stores without a Talent Relations Manager.
Responsible for all payroll and accounting procedures and their implementation in stores without a Talent Relations Manager.
Designate and assign trainers as necessary.
Ensure cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Talent Relations Manager, serve as the designated human resource manager to handle hiring, training, and orientation objectives.
Safeguard, control, and monitor all store assets, ensuring policies and procedures are implemented for control of assets.
Provide knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present.
Assist with overall guest and team member safety.
Greet and speak politely with every guest on the premises.
Perform other duties as requested or required by management.