Service Operations Lead

Skyline Sales • Salem, OR

37d • Hybrid

About The Position

Skyline Ford is looking for a Service Operations Lead to work directly with our Service Manager, taking ownership of daily follow-through and helping our two service locations perform at their best. You’ll work across our Keizer and South Commercial locations based on department needs, providing hands-on leadership, supporting employees, and keeping service operations running smoothly. This is a position for someone who sees what needs attention, takes initiative, and follows through.

Requirements

• Automotive service experience, with an understanding of how scheduling, advising, dispatch, and technician workflow fit together.
• The ability to lead by example, coach employees, and hold people accountable with professionalism and respect.
• Strong customer service and phone skills, including the confidence to work through concerns.
• Organization, attention to detail, and comfort working with numbers and daily performance reports.
• Initiative and sound judgment—you can solve routine problems independently and recognize when to involve the Service Manager.
• A willingness to step into the work, learn, and support the team wherever you’re needed.

Nice To Haves

• Dealership experience is preferred.
• Familiarity with CDK and Xtime is a strong plus.

Responsibilities

• Lead daily operations at Keizer as needed. Help coordinate workflow, support technician productivity, assist advisors, and address customer concerns.
• Help build a strong store culture. Work alongside the Service Manager to create an environment where employees feel supported, take pride in their work, and hold themselves and each other accountable. Encourage teamwork, recognize contributions, and lead by example.
• Support regular team communication. Help prepare for and facilitate technician meetings and daily advisor morning meetings, keeping the team aligned on priorities, expectations, and follow-through.
• Provide strong Monday coverage. Take an active role answering phones and scheduling appointments when staffing is lighter.
• Support both locations. Adjust to department needs, including helping with dispatch and other service functions at South Commercial.
• Coordinate inventory recalls. Help track open recalls on dealership inventory and follow repairs through completion.
• Help develop and retain employees. Assist with recruitment, new hire orientation, ongoing training, and team engagement.
• Build motivating team challenges. Create contests and recognition opportunities for advisors and technicians that encourage productivity, quality, and a great customer experience.
• Track daily performance. Assist the Service Manager with financial tracking, review department results, and follow up on opportunities for improvement.

Benefits

• Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
• Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO, PPO, and HDHP plan options!
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account benefit includes monthly employer contributions!
• Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• 7 Paid Holidays
• Voluntary Life Insurance, Legal Shield, AFLAC and more.
• 401k Retirement Program: Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
• Employee discounts in parts, sales, and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed