Service Operations Coordinator

Mustang Cat•Houston, TX

1d•$18 - $23

About The Position

Mustang Cat is seeking a Service Operations Coordinator to support our service operations through the development, maintenance, and analysis of standard jobs, operational reporting, and continuous improvement initiatives. This role is ideal for someone who enjoys working with data, identifying trends, improving processes, and collaborating across multiple departments to drive operational excellence.

Requirements

High school diploma or GED.
Minimum 2 years of experience in data analysis, service administration, operations support, or related business functions.
Advanced proficiency with Microsoft Excel, including formulas, reporting, and data analysis.
Strong working knowledge of Microsoft Office applications.
Excellent attention to detail and organizational skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities and meet deadlines.
Self-motivated with the ability to work independently.
Strong verbal and written communication skills.
Commitment to providing exceptional internal customer service.

Nice To Haves

Associate's or Bachelor's degree in Business, Information Systems, Data Analytics, Engineering Technology, Construction Management, or a related field.
Experience in heavy equipment, construction equipment, industrial service, or dealership operations.
Familiarity with Caterpillar service operations and standard jobs.
Experience with DBS, Builder G3, SOC, Power BI, or similar reporting systems.
Continuous improvement or process mapping experience.

Responsibilities

Develop, maintain, and update service standard jobs and labor operations.
Analyze standard job utilization and identify opportunities for improvement.
Generate and distribute weekly and monthly operational reports.
Track service department productivity, workload, efficiency, and overtime trends.
Monitor field service response times and incoming machine inspection metrics.
Gather, validate, and maintain operational data across multiple business systems.
Create dashboards, reports, and data-driven recommendations for management.
Conduct process mapping and workflow analysis to improve operational efficiency.
Support implementation of service process improvements and best practices.
Audit data and processes to ensure compliance with company standards.
Collaborate with Service, Product Support, CSA, and Operations teams on strategic initiatives.
Assist with special projects and operational analysis as needed.