Service Operations Coordinator

CALIFORNIA COMMERCIAL SOLAR INC•Visalia, CA

9d•Onsite

About The Position

The Service Coordinator is responsible for high-volume customer and service operations coordination, serving as the primary execution point for customer communication, service ticket management, and cross-functional coordination of field service activities. This role operates in a high-volume, interruption-driven environment requiring continuous prioritization across multiple workflows while maintaining accuracy and follow-through.

Requirements

2+ years in coordination, customer operations, or similar.
Ability to manage competing priorities across multiple workflows in a high-volume environment while maintaining accuracy and follow-through.
Strong written and verbal communication in English.
Comfortable communicating regularly with customers and vendors via phone, text, and email
High attention to detail and ownership mindset.
Proficiency in Microsoft 365.
Ability to escalate issues early with clear context and proposed next steps.

Nice To Haves

Experience in renewable energy (highly preferred), or other power generation systems or construction.
Experience with Enterprise Resource Platforms (ERPs) and/or Salesforce
Ability to identify workflow gaps and recommend practical improvements to increase efficiency or reduce errors.

Responsibilities

Serve as the primary point of contact for Service Department customers
Manage customer requests and provide timely, professional responses
Proactively communicate updates, timelines, and issue resolutions
Review service reports and maintenance summaries for completeness and clarity prior to delivery to customers, and clearly communicate key findings, outstanding issues, and required follow-up actions
Coordinate daily operational activities within the Field Service Management platform, ensuring work orders are accurate, up to date, and progressing through defined stages
Initiate dispatch requests and coordinate scheduling alignment with Operations leadership based on service requirements and constraints
Work directly with the field-based team on access issues, work order and service ticket clarity, and material/equipment needs
Initiate and manage procurement requests and RMA processing with internal teams
Support the finance team with invoicing and billing as necessary.
Provide operational input to sales for service-related quotes and scopes
Coordinate with other departments as necessary
Identify breakdowns in communication, documentation, or workflow
Contribute to process standardization and documentation improvements
Other duties as required or assigned