Service Operations Coordinator

KONE•Austin, TX

5d•Onsite

About The Position

The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process. This includes booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs. The role interacts with the General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and improve customer communication. The role requires a minimum of 2+ years of progressive and successful customer service experience and a High School education or equivalent.

Requirements

2+ years of progressive and successful customer service experience.
High School education or equivalent.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.

Nice To Haves

Ability to multitask on a daily basis.
Ability to collaborate with all levels of the organization to achieve business goals.
Thrive in areas where priorities change from time to time.
Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
Demonstrate a passion for quality and results.
Committed to promoting a safety culture in your team.
Appetite for learning a new industry.

Responsibilities

Provide specialized support to the Service Business tendered repair process.
Book secured Quoted Repair orders in SAP.
Initiate invoice downpayments.
Requisition parts.
Follow-up with customers.
Coordinate with Operations and customers to schedule planned repairs.
Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
Perform general office work and administrative tasks related to the ongoing service business of the branch.
Maintain Technician on-call Scheduler for overtime calls for Technicians and Supervisors.
Maintain Scheduler Area Editor.
Monitor Dispatch Board.
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested.
Audit completeness and accuracy of KONECT Building Site notes.
Provide internal Technician support.
Manage Fleet Vehicles.
Assist with Invoice dispute.
Manage and order Office Supplies.
Perform reporting functions for Branch Staff Meetings.
Process utility invoices.
Additional duties as assigned.