Service Operations Coordinator
About The Position
The Service Operations Coordinator supports the Residential Service team by managing customer requests, service intake, case progression, work order creation, and troubleshooting. This role blends customer service, coordination, and technical expertise to drive timely, accurate resolution of service issues. This individual provides a high level of customer service to residential solar and battery customers by clearly communicating technical information, maintaining organized documentation, and coordinating cross-functionally to advance service cases. This role involves leading diverse projects that require research, proactive troubleshooting, and full ownership of issues from identification through resolution. The ideal candidate is analytical, highly organized, and collaborative, with experience managing high-volume workflows while maintaining strong attention to detail and customer experience. A firm understanding of residential solar PV systems, battery storage, and online monitoring platforms is required to effectively diagnose issues and guide customers through troubleshooting.
Requirements
- Strong attention to detail and follow-through
- Excellent written and verbal communication
- Highly organized with the ability to prioritize and multitask
- Ability to handle high-volume, fast-paced work
- Proficiency with Microsoft Office; Salesforce preferred
- Firm understanding of residential solar PV, battery storage systems, and online/web-based monitoring platforms
- Proactive problem-solving and ownership mindset
- Positive, team-oriented approach
- Ownership and accountability for outcomes
- Clear, proactive communication
- Strong organization and detail management
- Ability to work independently with minimal direction
- Effective collaboration across teams
Responsibilities
- Manage service intake and case documentation
- Proactively monitor systems and identify service opportunities
- Conduct outbound outreach to existing customers to generate service revenue opportunities, including proactive monitoring-based engagement
- Handle customer follow-ups (calls, texts, emails)
- Support RMA process as needed
- Assist with scheduling and coordination
- Support preventative maintenance program execution
- Track and manage all residential service inquiries
- Communicate clearly and consistently with customers on status and next steps
- Support phone-based troubleshooting and information gathering
- Maintain accurate, detailed documentation in Salesforce
- Coordinate internally to move service cases toward resolution
- Assist with scheduling support during high-volume periods
- Help resolve customer and internal service issues
- Support data tracking and metrics reporting
Benefits
- Medical, Dental, and Vision insurance options within the first 30 days
- Company paid Life Insurance, Short-Term and Long-Term Disability
- 401K Program
- Voluntary Life Insurance
- Paid volunteer time
- Paid time off
- Employee Assistance Program
- Free RTD EcoPass
- Discounts to put solar on your home
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
