Service Operations Associate

Munich Re • Wayne, PA

4d • Onsite

About The Position

Provides hands on training facilitation, coaching, mentoring, and quality reinforcement to support Service Operations performance and continuous learning. Executes assigned training and quality activities, reinforces established standards and workflows, and shares operational insights to support training effectiveness. Collaborates with supervisors and partners to identify training needs through trends, disseminate information, and support team skill development. Maintains production proficiency, supports team development, and partners with Quality Assurance and leadership to observe quality trends and service outcomes. Member of the assigned department leadership team.

Requirements

• College degree or equivalent work experience
• 3+ years’ experience in providing excellent customer service either on the front-line or in the back office.
• 2+ years of training, coaching, or mentoring experience
• Demonstrated proficiency in department products, systems, and workflows.
• Experience supporting employee development and performance improvement
• Strong verbal and written communication skills
• Coaching, mentoring, and facilitation capabilities
• Attention to detail and ability to evaluate work against established standards.
• Strong problem‑solving and organizational skills
• Ability to manage multiple priorities and meet deadlines.
• Collaborative mindset with demonstrated accountability and professionalism.
• Working knowledge of commonly used concepts, practices, procedures, and systems within Service Operations

Responsibilities

• Provides hands on training facilitation, coaching, mentoring, and quality reinforcement to support Service Operations performance and continuous learning.
• Executes assigned training and quality activities, reinforces established standards and workflows, and shares operational insights to support training effectiveness.
• Collaborates with supervisors and partners to identify training needs through trends, disseminate information, and support team skill development.
• Maintains production proficiency, supports team development, and partners with Quality Assurance and leadership to observe quality trends and service outcomes.
• Member of the assigned department leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees