Customer Service & Operations Associate

Mancomm, Inc. • Bastrop, TX

4d • Onsite

About The Position

This is a hands-on operations role working directly with our Operations Lead in our Bastrop office. You will be involved in the day-to-day execution of the business and play a key role in keeping everything running smoothly. This role is critical to the daily success of the business. This is not a narrow or highly specialized position. You will work across customer service, order management, coordination with production, and basic financial tasks. The goal is for you and our Operations Lead to operate as a tight, highly effective two-person team that runs the entire operation.

Requirements

• Strong communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Dependable and consistent in follow through.
• Comfortable handling multiple responsibilities at once.
• Willingness to learn and take on new tasks.
• Positive attitude and team-oriented mindset.
• Professional communication with customers via phone and email.
• Basic comfort with computers and business systems.
• Ability to stay organized in a fast-moving environment.
• Willingness to work in person in our Bastrop office.

Nice To Haves

• Someone who wants to learn how a business actually operates day to day.
• Someone who takes pride in being dependable and getting things done.
• Someone who is comfortable wearing multiple hats.
• Someone who wants to grow into greater responsibility over time.

Responsibilities

• Answer phones and communicate directly with customers.
• Enter and manage orders, returns, and customer requests.
• Post deposits and assist with basic financial tracking.
• Coordinate with production on order status and timelines.
• Assist with payables and general office operations.
• Keep workflows organized and moving efficiently.
• Step into whatever needs to be done to keep daily operations running.

Benefits

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees