Radiology Service Commercial Operations Associate

Bayer•Indiana Township, PA

2d•Onsite

About The Position

This role provides essential operational support to the U.S. Service, Clinical, and Sales organizations, enabling efficient execution across Commercial Operations and Field Service activities. The position is responsible for managing OEM order processing and quoting, monitoring contract and preventive maintenance obligations, and maintaining accurate asset location data. In addition, the role delivers critical reporting and invoicing to support effective field service execution in partnership with OEM and national account stakeholders. The position also plays a key role in supporting and sustaining the Commercial Learning Management System (LMS). Responsibilities include system maintenance, coordination of Field Service training and recertifications, upkeep of training curriculum content, and ongoing compliance and audit-ready reporting. Through these efforts, the role helps ensure operational readiness, regulatory compliance, and continuous workforce development across the organization.

Requirements

Proficiency with SAP, Salesforce and Microsoft Applications with an emphasis on Excel
Strong understanding of Commercial Sales with proven customer management skillset
Ability to work in a fast-paced, self-directed environment
High degree of verbal and written competence along with good business judgement
Able to manage complexity, demonstrate flexibility, and organize support as needed for the commercial teams
Individual must be highly skilled and experienced in dealing with multiple levels of organization both internal and external including personnel field based, external customers, and marketing personnel

Nice To Haves

Associate degree, Bachelor’s degree preferred
Minimum of 3 years of directly related experience; Medical Device/Pharma Industry experience with a focus on Radiology preferred

Responsibilities

Accountable for accurate order management activity with large-volume customers (OEM and national account) including reconciliation of new and expired contracts
CPQ quoting aligned with national pricing agreements.
Manages service inboxes for contract, preventative maintenance (PM), and FSE support.
Generate and distribute required reports to OEM and national account partners summarizing activities including billing, PM compliance and service activity.
Manage OEM and national account mobile asset database accuracy.
U.S. Commercial LMS (Learning Management System) system administrator activities (i.e. curriculum maintenance, compliance reporting)
Coordinates with internal teams and third‑party vendors to upload and deploy SCORM‑based training content.
Oversee Field Service LMS recertification requirements including creation, deployment, and completion tracking.