Service Fulfillment & Asset Operations Associate
About The Position
Empower AI is AI for government, providing tools to elevate the potential of the federal workforce. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. The company's proven Empower AI Platform® offers a practical, sustainable path for clients to achieve transformation. Empower AI has been recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs, reflecting its commitment to hiring and supporting active-duty and veteran employees. As the Service Fulfillment & Asset Operations Associate, this role involves acting as a model of customer service excellence to all organizational staff members as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract. This role follows documented procedures and checklists and does not make independent disposition or security decisions.
Requirements
- Shall possess at the time of award a Secret security clearance
- Comfort working with computers, equipment, and tracking systems.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
- High school diploma or GED
- 0-2 years experience
Nice To Haves
- Experience supporting a DoD or J6 customer is a plus.
Responsibilities
- Staging and preparing laptops, peripherals, and accessories for Tier II technicians
- Receiving returned equipment and tagging/processing it for tracking
- Updating ServiceNow and asset records
- Removing hard drives using approved procedures and routing them for sanitization
- Maintaining bench stock and flagging low-stock conditions
- Matching equipment to open tickets so Tier II can execute quickly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
