Service Operations Assistant

Albertsons•Austin, TX

3d•Onsite

About The Position

The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, strong customer service, and compliance with company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive, seamless shopping experience.

Requirements

Previous cashier or front-end experience preferred
Strong customer service and problem-solving skills
Ability to multitask in a fast-paced environment
Leadership potential with strong communication skills
Basic math and cash handling knowledge

Responsibilities

Support daily front-end operations including registers, self-checkout, and service desk
Monitor customer lines and adjust staffing to ensure efficient service flow
Maintain clean, organized checkout areas and service stations
Assist with cash handling, tills, and register accuracy
Deliver friendly, responsive, and professional customer service
Assist with transactions, returns, exchanges, and general inquiries
Resolve customer concerns quickly and escalate when necessary
Promote loyalty programs, services, and store initiatives
Assist in supervising cashiers, courtesy clerks, and front-end associates
Help train and onboard new employees
Delegate tasks and ensure completion of daily front-end responsibilities
Provide coaching and support to improve service and efficiency
Ensure adherence to company policies and cash handling procedures
Support loss prevention by monitoring front-end activity
Ensure pricing accuracy and proper item scanning
Follow all safety and operational standards
Assist with break scheduling and shift coverage
Support scheduling and labor needs as directed
Partner with store leadership on front-end execution
Step in to lead in absence of the Service Operations Manager when needed