Service Operations Assistant

Albertsons•Fort Worth, TX

3d•Onsite

About The Position

The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, excellent customer service, and adherence to company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive shopping experience for all customers.

Requirements

Previous cashier or front-end experience preferred
Strong customer service and problem-solving skills
Ability to multitask in a fast-paced environment
Leadership potential with good communication skills
Basic math and cash handling knowledge

Responsibilities

Support daily front-end operations including registers, self-checkout, and service desk
Ensure efficient customer flow by monitoring lines and opening/closing registers as needed
Maintain clean, organized checkout areas and service stations
Assist with cash handling procedures, tills, and register accuracy
Deliver exceptional, friendly, and professional customer service
Resolve customer concerns and escalate when necessary
Assist customers with transactions, returns, exchanges, and service inquiries
Promote store programs, loyalty initiatives, and services
Assist in supervising cashiers, courtesy clerks, and front-end associates
Help train and onboard new employees
Delegate tasks and ensure completion of assigned duties
Provide coaching and feedback to improve service quality and efficiency
Ensure adherence to company policies, cash handling procedures, and security guidelines
Support loss prevention efforts by monitoring front-end activity
Ensure pricing accuracy and proper scanning of all items
Follow all safety and operational standards
Coordinate breaks and shift coverage for front-end associates
Assist in scheduling as directed by leadership
Support store-wide initiatives and cross-department activities as needed
Step into leadership role in absence of Service Operations Manager when required