Service Operations Assistant
Albertsons•Dallas, TX
•Onsite
About The Position
The Service Operations Assistant supports front-end and service operations, ensuring a smooth, efficient, and customer-focused experience. This role assists store leadership in supervising service teams, maintaining operational standards, and driving customer satisfaction while supporting daily execution of front-end functions.
Requirements
- High school diploma or equivalent required
- Previous retail or customer service experience preferred
- Front-end or cashier experience strongly preferred
- Leadership or supervisory experience a plus
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible schedule including evenings, weekends, and holidays
Nice To Haves
- Customer Focus
- Communication Skills
- Team Support & Leadership
- Organization & Time Management
- Attention to Detail
- Problem Solving
Responsibilities
- Support daily front-end operations including check stands, self-checkout, and customer service desk
- Ensure proper cash handling, register procedures, and balancing practices are followed
- Maintain cleanliness, organization, and readiness of service areas
- Assist with managing customer flow and reducing wait times
- Support implementation of company programs, promotions, and initiatives
- Deliver exceptional customer service and create a welcoming environment
- Handle customer inquiries, returns, and service issues professionally
- Resolve complaints quickly and effectively to ensure customer satisfaction
- Promote loyalty programs and store initiatives
- Assist in supervising and supporting front-end associates (cashiers, courtesy clerks, service desk)
- Provide coaching, training, and real-time feedback to team members
- Reinforce company standards, policies, and service expectations
- Help coordinate break schedules and ensure adequate floor coverage
- Support front-end productivity goals and service metrics
- Monitor transaction speed, accuracy, and service levels
- Identify opportunities to improve efficiency and customer experience
- Assist in reducing shrink through proper procedures and awareness
- Ensure compliance with company policies, cash handling procedures, and security standards
- Support loss prevention and shrink reduction efforts
- Maintain a safe environment for customers and employees
- Follow all regulatory and company safety guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
