Service Operations Assistant
Albertsons Companies•Dallas, TX
•Onsite
About The Position
The Service Operations Assistant supports front-end and service operations, ensuring a smooth, efficient, and customer-focused experience. This role assists store leadership in supervising service teams, maintaining operational standards, and driving customer satisfaction while supporting daily execution of front-end functions.
Requirements
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible schedule including evenings, weekends, and holidays
Nice To Haves
- Previous retail or customer service experience preferred
- Front-end or cashier experience strongly preferred
- Leadership or supervisory experience a plus
Responsibilities
- Support daily front-end operations including check stands, self-checkout, and customer service desk
- Ensure proper cash handling, register procedures, and balancing practices are followed
- Maintain cleanliness, organization, and readiness of service areas
- Assist with managing customer flow and reducing wait times
- Support implementation of company programs, promotions, and initiatives
- Deliver exceptional customer service and create a welcoming environment
- Handle customer inquiries, returns, and service issues professionally
- Resolve complaints quickly and effectively to ensure customer satisfaction
- Promote loyalty programs and store initiatives
- Assist in supervising and supporting front-end associates (cashiers, courtesy clerks, service desk)
- Provide coaching, training, and real-time feedback to team members
- Reinforce company standards, policies, and service expectations
- Help coordinate break schedules and ensure adequate floor coverage
- Support front-end productivity goals and service metrics
- Monitor transaction speed, accuracy, and service levels
- Identify opportunities to improve efficiency and customer experience
- Assist in reducing shrink through proper procedures and awareness
- Ensure compliance with company policies, cash handling procedures, and security standards
- Support loss prevention and shrink reduction efforts
- Maintain a safe environment for customers and employees
- Follow all regulatory and company safety guidelines
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
