Service Operations Assistant

Albertsons Companies•Frisco, TX

10h•Onsite

About The Position

The Service Operations Assistant supports store leadership in overseeing front‑end and service operations to ensure an efficient, customer‑focused environment. This role helps supervise daily activity, maintains service standards, and supports team performance and operational execution.

Requirements

Previous front‑end, customer service, or retail experience required
Strong customer service and communication skills
Ability to multitask in a fast‑paced environment
Basic cash‑handling and point‑of‑sale knowledge
Flexibility to work varied shifts, including weekends and holidays

Nice To Haves

Leadership or supervisory experience preferred

Responsibilities

Assist with daily supervision of front‑end and service operations, including checkstands, customer service desk, and related areas
Support scheduling, coverage coordination, breaks, and task assignments for service team members
Provide coaching and guidance to associates to reinforce customer service expectations and productivity standards
Ensure compliance with company policies, cash‑handling procedures, and safety standards
Assist with cash audits, till accountability, and resolution of register discrepancies
Respond to customer questions, service issues, and escalated concerns in a professional manner
Support training and onboarding of new service associates
Maintain cleanliness, organization, and operational readiness of service areas
Assist store or department leadership with reports, operational tasks, and special projects
Step into a lead role during peak periods or as assigned