Service Operations Assistant

Albertsons Companies•Gainesville, TX

7h•Onsite

About The Position

The Service Operations Assistant supports front-end and store service operations by helping ensure smooth daily execution, strong customer service standards, and operational readiness. This role assists service leadership with associate support, coordination, and compliance with company policies and procedures.

Requirements

Strong communication, organization, and multitasking skills
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods and assist with front-end duties

Nice To Haves

Previous retail or customer service experience preferred
Lead, coordinator, or supervisory experience a plus

Responsibilities

Support daily front-end operations, including registers, self-checkout, and service desk activities
Assist with coordinating coverage, breaks, lunches, and task assignments
Support resolution of customer questions, refunds, exchanges, and service issues
Help execute service initiatives, promotions, and operational directives
Maintain cleanliness, organization, and readiness of all service areas
Assist with basic reports, audits, and follow-up tasks as assigned
Assist with onboarding, training, and coaching service associates
Provide real-time guidance and support during peak business periods
Reinforce service standards, attendance expectations, and appearance guidelines
Serve as a communication link between associates and service leadership
Provide supervisory support or coverage as scheduled
Model friendly, professional, and solutions-focused customer service
Promote a welcoming, efficient, and customer-first service environment
Support service recovery and customer satisfaction efforts
Support cash handling, loss prevention, and accountability procedures
Ensure compliance with company policies, labor guidelines, and safety standards
Assist with inspection readiness and corrective action follow-up
Ensure proper use and care of front-end equipment and systems