Service Operations Assistant

Albertsons Companies • Fort Worth, TX

2d

About The Position

The Service Operations Assistant supports front‑end and store operations by
assisting with customer service execution, associate coordination, and daily
operational tasks. This role helps ensure a smooth checkout experience,
efficient service desk operations, and high standards of customer satisfaction
while supporting store leadership and front‑end teams.

Requirements

• Previous retail or customer service experience preferred
• Strong customer service and communication skills
• Ability to support, train, and guide associates
• Basic cash handling and register experience
• Strong organization, problem‑solving, and attention to detail
• Ability to work flexible schedules including evenings, weekends, and holidays
• Ability to stand for extended periods and perform light physical tasks

Responsibilities

• Support daily front‑end operations including registers, service desk, and customer flow
• Assist with opening, closing, and shift readiness procedures
• Ensure checkout lanes are staffed appropriately based on customer traffic
• Monitor register performance and resolve basic operational issues
• Provide outstanding customer service and support service desk activities
• Address customer questions, concerns, and issues in a professional manner
• Support refunds, exchanges, cash handling, and other front-end transactions as assigned
• Promote a friendly, efficient, and welcoming customer experience
• Assist with coordinating front-end associates and assigning daily tasks
• Support training and coaching of cashiers and service desk associates
• Reinforce service standards, productivity, and positive teamwork
• Act as a point of contact for front-end associates during assigned shifts
• Support cash office procedures, register audits, and cash controls as assigned
• Ensure proper cash handling, accuracy, and accountability standards are followed
• Assist with resolving register discrepancies and reporting issues to leadership
• Ensure compliance with company policies and front-end procedures
• Promote safe work practices and immediately address safety concerns
• Help maintain a clean, organized, and safe front-end environment

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees