Service Operations Assistant
About The Position
Service Operations Assistant Position Summary The Service Operations Assistant supports the Service Operations Manager in directing and controlling front end operations while delivering a fast, friendly, and compliant customer experience. This role helps oversee front end associates, ensures adherence to company policies and procedures, and supports operational, cash-handling, and service standards. Key Responsibilities Front End Operations & Customer Service Support and promote all company and division customer service programs to meet or exceed service goals Assist with managing daily front end operations, including customer traffic flow, lane coverage, and service desk activity Respond to customer questions and concerns and assist with issue resolution as needed Maintain sales floor and restroom cleanliness standards Associate Support & Scheduling Assist the Service Operations Manager with scheduling and supporting Cashiers, Courtesy Clerks, and Service Supervisors Provide guidance and direction to front end associates during assigned shifts Make schedule adjustments to maintain proper staffing and service levels Serve as an overflow cashier when necessary Cash Handling & Controls Support cash flow processes including tills, deposits, safe activity, armored car service, and pickups Approve checks, refunds, and transactions according to policy Monitor cashier accountability and assist with resolving shortages, overages, and variances Partner with Loss Prevention and administrative support to reduce shrink Compliance & Policy Execution Ensure compliance with company policies related to cash handling, restricted sales, employee purchases, refunds, coupons, scan accuracy, and WIC Ensure front end operations comply with safety, sanitation, security, grooming, and dress code standards Support minor scheduling compliance and labor policy adherence Training & Administrative Support Assist with training front end associates on procedures, policies, and customer service expectations Support administrative tasks including ordering and balancing front end supplies such as money orders, gift cards, lottery, and postage Report equipment, scan file, or system issues and assist with emergency procedures during outages Operational Support Assist with implementing front end programs and initiatives Maintain confidentiality of employee, sales, and company information Attend required meetings and training sessions Perform other duties as assigned to support front end operations
Requirements
- Previous retail or front end experience
- Strong customer service and communication skills
- Working knowledge of cash handling and point-of-sale systems
- Ability to follow detailed policies and procedures
- Ability to stand, walk, bend, and lift up to 50 lbs
- Frequent interaction with customers and associates
- Exposure to front end equipment, cleaning supplies, and temperature‑controlled environments
- Flexible availability including nights, weekends, and holidays as required
Nice To Haves
- Experience supporting or leading front end associates
- Familiarity with front end compliance requirements and operational standards
Responsibilities
- Support and promote all company and division customer service programs to meet or exceed service goals
- Assist with managing daily front end operations, including customer traffic flow, lane coverage, and service desk activity
- Respond to customer questions and concerns and assist with issue resolution as needed
- Maintain sales floor and restroom cleanliness standards
- Assist the Service Operations Manager with scheduling and supporting Cashiers, Courtesy Clerks, and Service Supervisors
- Provide guidance and direction to front end associates during assigned shifts
- Make schedule adjustments to maintain proper staffing and service levels
- Serve as an overflow cashier when necessary
- Support cash flow processes including tills, deposits, safe activity, armored car service, and pickups
- Approve checks, refunds, and transactions according to policy
- Monitor cashier accountability and assist with resolving shortages, overages, and variances
- Partner with Loss Prevention and administrative support to reduce shrink
- Ensure compliance with company policies related to cash handling, restricted sales, employee purchases, refunds, coupons, scan accuracy, and WIC
- Ensure front end operations comply with safety, sanitation, security, grooming, and dress code standards
- Support minor scheduling compliance and labor policy adherence
- Assist with training front end associates on procedures, policies, and customer service expectations
- Support administrative tasks including ordering and balancing front end supplies such as money orders, gift cards, lottery, and postage
- Report equipment, scan file, or system issues and assist with emergency procedures during outages
- Assist with implementing front end programs and initiatives
- Maintain confidentiality of employee, sales, and company information
- Attend required meetings and training sessions
- Perform other duties as assigned to support front end operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
