Service Operations Assistant

Albertsons Companies•Gainesville, TX

8d•Onsite

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front‑end operations, customer service standards, cash handling procedures, and associate support. This role helps ensure efficient service flow, policy compliance, and a positive customer and associate experience while supporting daily execution and operational consistency. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Requirements

Strong customer service, communication, and organizational skills.
Knowledge of front‑end operations, cash handling, and service standards.
Ability to prioritize tasks in a fast‑paced retail environment.
Basic proficiency with retail systems and front‑end technology.
Ability to lead by example and support team accountability.
High school diploma or equivalent required.
Ability to stand, walk, bend, and lift up to 40–50 pounds as needed.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

Previous retail, customer service, or supervisory experience preferred.

Responsibilities

Support the Service Operations Manager in supervising, coaching, and developing front‑end associates.
Assist with daily staffing, break coverage, and workflow coordination.
Reinforce customer service expectations and front‑end performance standards.
Promote a positive, respectful, and safety‑focused work environment.
Support execution of front‑end operations including registers, self‑checkout, service desk, and customer flow.
Assist with resolving customer concerns promptly and professionally.
Ensure front‑end cleanliness, organization, and service readiness standards are consistently met.
Assist with cash handling procedures, register accountability, and safe funds practices.
Ensure adherence to company policies related to tender types, refunds, voids, and overrides.
Support execution of audits, documentation, and compliance requirements.
Monitor over/short trends and escalate concerns as needed.
Assist in onboarding and training new front‑end associates.
Reinforce operational procedures, service standards, and loss prevention protocols.
Serve as a resource for associates regarding daily processes and expectations.
Support compliance with safety standards, front‑end procedures, and company policies.
Assist in maintaining a clean, organized, and hazard‑free front‑end environment.
Support loss prevention initiatives and shrink reduction efforts.
Partner with store leadership to support total store operations.
Provide front‑end leadership coverage in the Service Operations Manager’s absence.
Support store initiatives, promotions, and special projects as needed.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.