Service Operations Assistant

Albertsons Companies•Shreveport, LA

4h•Onsite

About The Position

The Service Operations Assistant supports front-end and store service operations by helping ensure efficient workflows, strong customer service standards, and daily operational readiness. This role assists service leadership with execution, associate support, and maintaining company policies and procedures. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Requirements

Strong organization, communication, and multitasking skills
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods and assist with front-end duties

Nice To Haves

Previous retail or customer service experience
Lead, coordinator, or supervisory experience

Responsibilities

Support daily front-end and service operations, including registers, service desk, and customer flow
Assist with coordinating coverage, breaks, and task assignments to ensure operational efficiency
Monitor service performance and help resolve customer issues promptly and professionally
Support execution of promotions, service initiatives, and operational directives
Maintain cleanliness, organization, and readiness of service areas
Assist with basic reporting, audits, and operational follow-up as needed
Assist with onboarding, training, and coaching service associates
Provide guidance and real-time support to associates during high-volume periods
Reinforce attendance, appearance, cash handling, and service standards
Act as a point of contact between associates and service leadership
Step into supervisory support coverage as assigned
Promote a friendly, welcoming, and solutions-focused service culture
Address customer questions, refunds, exchanges, and concerns appropriately
Model excellent customer engagement and professionalism
Support cash control, loss prevention, and accountability procedures
Ensure compliance with company policies, labor guidelines, and safety requirements
Assist with inspection readiness and corrective action tracking
Ensure proper use and care of front-end systems and equipment