Service Operations Assistant

Albertsons Companies•Colleyville, TX

14h•Onsite

About The Position

The Service Operations Assistant supports front‑end and customer service operations by assisting with daily execution, team support, and service standards. This role works closely with Service Operations leadership to ensure efficient checkout operations, strong customer service, and compliance with company policies and procedures.

Requirements

Previous retail or customer service experience preferred
Strong communication and customer interaction skills
Ability to multitask and work in a fast‑paced environment
Basic cash handling and register experience preferred
Ability to stand for extended periods and lift up to 25–50 pounds
Flexibility to work varying shifts, including nights, weekends, and holidays

Nice To Haves

Prior lead or supervisory experience a plus

Responsibilities

Support daily front‑end operations, including registers, courtesy desk, SCO, and customer service functions
Assist with supervising and supporting front‑end associates to ensure service, productivity, and policy compliance
Help manage customer flow, lane coverage, and workload distribution throughout the day
Provide excellent customer service and assist with resolving customer questions, concerns, and service issues
Support cash handling procedures, register accountability, and till accuracy
Ensure compliance with company policies, safety standards, and front‑end procedures
Assist with training new associates on customer service expectations and front‑end processes
Monitor cleanliness, organization, and safety of front‑end work areas
Support enforcement of loss prevention, ID check, and refund policies
Communicate operational needs, issues, and opportunities to Service Operations leadership
Assist with administrative tasks such as schedules, reports, and daily checklists as assigned
Uphold store standards and participate in store‑wide safety and loss prevention initiatives