Service Office Assistant / Dispatcher

Comfort Systems • Blountville, TN

5d • Onsite

About The Position

We are looking for a Dispatcher/Service Office Assistant in Blountville, TN. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communication, ensuring efficient scheduling and dispatching, and maintaining a positive first impression for all callers and visitors.

Requirements

• 2 years of dispatching experience.
• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Nice To Haves

• Experience in a construction service environment preferred.

Responsibilities

• Receiving and assigning incoming service calls, ensuring proper communication with customers and technicians.
• Support daily dispatching and scheduling of HVAC technicians matching complexity with technician skills.
• Coordinate with the Service Office Manager to prepare technician schedules for upcoming workdays.
• Perform clerical functions, including generating service job numbers and purchase orders.
• Manage phone communications and appointments.
• Help resolve customer complaints efficiently and report incidents to management.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to our customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of our Service Department.

Benefits

• Annual profit sharing
• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Vision
• Dental
• Optional insurance coverage
• Paid holidays
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed