Service of Process Team Member

Array•California Remote, CA

10d

About The Position

The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Requirements

Familiarity with Service of Process laws, rules, and compliance requirements.
Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
Strong phone communication skills and ability to interact professionally with servers and clients.
Ability to manage a high-volume workflow with accuracy and responsiveness.
Ability to type 45+ WPM with strong attention to detail.
Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

Receive and review incoming SOP orders from the Client Services Team.
Dispatch orders to the designated field process server using Serve Manager or DAS.
Track order status and follow up with servers for timely updates.
Provide clients with signed Proof of Service for successful serves.
Issue and send Non-Service Affidavits when service is unsuccessful.
Forward completed and documented jobs to billing once client confirmation is received.
Maintain accurate system entries and documentation throughout the full SOP lifecycle.