Service Manager

EquipmentShare • Anderson, SC

6h

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Anderson, South Carolina. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues using data from many makes and models. The role focuses on identifying root causes and corrective actions, coordinating quality work by mechanics and service personnel, and scheduling repairs for customer- and company-owned rental equipment.

The Service Manager maintains customer relationships, keeps customers informed about service and support, and promptly addresses inquiries, requests, complaints, and other communications. The position also includes employee training and development and maintaining a safe work environment. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Employment is contingent on passing a background check, and this safety-sensitive role requires passing a 10-panel drug screen.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay up to date on EquipmentShare products and services.
• Ability to work competitively while thriving in a team-oriented environment.
• Strong customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely.
• Ability to lift up to 50 pounds at times.
• Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience or a background in the construction industry.

Responsibilities

• Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
• Use company technology to create, assign, and monitor work orders.
• Track machine service intervals and order parts.
• Diagnose equipment issues, determine root causes, and identify corrective actions.
• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Maintain customer relationships and keep customers informed about service, support, and ways EquipmentShare can help their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
• Company-provided truck.
• Medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED