Service Manager

Hogan Transportation • Atlanta, GA

4d

About The Position

The Service Manager directly supervises and coordinates shop activities and responsibilities. The role is accountable for shop performance, including labor management, service levels, operating expenses, team management, and improving customer service.

Requirements

• High school diploma or GED.
• At least 3 years of management experience.
• At least 5 years of truck maintenance experience.
• Strong organizational skills and attention to detail.
• Excellent customer service and phone etiquette skills.
• Excellent verbal and written communication skills.
• Proficiency in Word, Excel, and the internet.

Responsibilities

• Supervise service employees to ensure adherence to quality standards, deadlines, and proper procedures.
• Prepare and issue work schedules, deadlines, and duty assignments for service employees.
• Implement departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes.
• Train employees in company policies and job duties.
• Recruit, interview, and select employees for hire.
• Analyze departmental financial activities and provide input into budget planning and preparation.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Apply knowledge of DOT regulations to department operations.
• Manage the payroll process and monitor and control overtime.
• Identify employee training needs and set development goals for on-the-job, internal, or external training.
• Maintain a safe work environment.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED