Service Manager

Bridgestone Americas • Lufkin, TX

4d • $21 - $32

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager oversees store service operations, supports customer satisfaction and retention, and helps drive sales. The listed pay range is $20.70–$32.34 per hour, and first-time hires are eligible for a $1,500 sign-on bonus.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver's license maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to their skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team and support teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to promote satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage service paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Recruit and select technicians according to store requirements.

Benefits

• $1,500 sign-on bonus for first-time hires.
• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development, training, and regular mentorship.
• Competitive healthcare packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED