Service Manager - Alister Oak Hill

Mill Creek Residential•Austin, TX

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine work and preventive maintenance on building systems and features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates and evaluates potential problems and proactively develops and executes plans to address them, while maintaining close attention to the community’s operational needs. The Service Manager also leads and develops the service team, including recruiting, hiring, scheduling, assigning work, training, performance evaluation, coaching, and accountability. The position collaborates with community leadership and vendors, manages maintenance records and expenses, and promotes compliance with company policies, safety standards, and applicable laws.

Requirements

High school diploma or equivalent (GED) preferred.
Five or more years of maintenance technician work or related experience.
HVAC certification required.
Ability to read, write, and speak English, including clear written and verbal communication with associates, residents, and vendors.
Ability to take measurements accurately and perform basic arithmetic.
General computer skills, including Microsoft Office and property management software.
Ability to safely work with chemicals, paint, and general cleaning supplies.

Nice To Haves

CAMT certification preferred.
CPO certification preferred.
Multifamily housing experience helpful.
Bilingual ability is a plus.

Responsibilities

Inspect community grounds and buildings for safety and maintenance needs, prioritizing repairs of unsafe conditions.
Monitor inventory of tools, supplies, and spare parts for routine and emergency needs.
Schedule and perform preventive maintenance on appropriate equipment and tools.
Inspect vacated apartments, document renovation needs, and re-inspect completed units for quality and presentation within the required timetable.
Respond to resident service requests promptly and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
Identify utility, apartment, and fixture shutoffs and sewer clean-outs, and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, supervision, evaluation, and counseling of the service team.
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage programs to control maintenance expenses.
Assist with maintenance budgets and safety meetings, ensuring required MSDS sheets are available to service staff before meetings.
Follow company policies and procedures, promote safe work practices, comply with applicable laws, and adhere to Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; provide feedback, coaching, support, and one-on-one meetings; recognize success and manage subordinate performance.
Conduct performance appraisals, support associate development through coaching, counseling, and training, and make hiring or termination decisions for community associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned and embody the Mill Creek mission, values, and brand promise.