Service Manager

McCandless Truck Center - Pueblo•Pueblo, CO

6h•$85,000 - $95,000

About The Position

The Service Manager proactively develops and manages the service department’s business and operations to maximize customer and employee satisfaction, contribute positively to business performance, and support overall company profitability. The role oversees daily department operations, customer relationships, service sales, team development, financial performance, compliance, and continuous improvement. The position is with McCandless Truck Center, a commercial truck sales and leasing dealership serving the Las Vegas area.

Requirements

High school education or equivalent.
Currently maintain or be able to obtain a Commercial Driver’s License (CDL).
Apply business acumen to understand operations and improve service performance and profitability.
Lead and develop individuals and teams, align performance with goals, resolve conflicts, and ensure policy adherence.
Maintain up-to-date knowledge of International Motors and IC Bus products.
Plan, allocate, and manage human, physical, informational, and financial resources.
Follow safety and health policies to support a safe, compliant, and sustainable work environment.
Communicate openly and respectfully with stakeholders, foster dialogue, build consensus, and promote clear interactions.
Deliver service excellence through ongoing engagement, expert guidance, and accountability.
Inspire and energize teams, and guide root cause analysis and coaching to resolve complex issues.

Nice To Haves

Bachelor’s degree in business, management, a technical field, or a related field, or equivalent experience.
Relevant work experience in a dealership position.
Further education in a relevant field.

Responsibilities

Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through appropriate action and escalation.
Build and manage customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
Drive service solution sales by developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments.
Manage department performance by monitoring budgets, KPIs, and operational targets; analyzing financial and warranty data; ensuring regulatory compliance; and driving continuous improvement.
Foster a collaborative, inclusive, and accountable team culture by promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example.