Service Manager

First Citizens Bank • Minneota, MN

27d • Onsite

About The Position

At First Citizens Bank, we believe better banking starts with great people. We're looking for individuals who want more than a job and are passionate about making a meaningful impact in the communities where we live and work. As a Service Manager, you will provide leadership and oversight for branch operations, ensuring exceptional service delivery and operational excellence. This role is responsible for managing and developing a team of sales and service professionals while fostering strong customer relationships through proactive outreach and responsive service. The Service Manager serves as a key leader within the branch, supporting customers with deposit accounts and a variety of banking services, identifying lending opportunities, and making referrals to specialized banking partners when appropriate. Success in this role requires a commitment to team development, customer experience, operational effectiveness, and business growth.

Requirements

• Communication (Written and Verbal)
• Sales management and leadership
• Performance Coaching
• Branch Banking Operations
• Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Financial services, sales or bank operations

Nice To Haves

• 2 years in a leadership role

Responsibilities

• Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
• Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
• Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• Engage with customers, prospects and referral sources through proactive outreach.
• Represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.
• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.

Benefits

• Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
• Competitive, thoughtfully designed and quality benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level