Service Manager - Commercial & Industrial HVAC (Asheville, NC)
About The Position
The Service Manager leads the service business for a long-established commercial and industrial HVAC company in Asheville, North Carolina, which is now part of a growing multi-state HVAC and building services platform. The company serves distribution centers, industrial plants, universities, healthcare facilities, and other customers. This is a business leadership role focused on growing the service department, owning its financial results, and making timely, sound decisions. Field credibility is valuable, but business judgment is more important. The manager is responsible for service department financials, revenue growth, customer relationships, team leadership, scheduling and dispatch support, and delivery of service projects, maintenance agreements, and repairs. The role includes providing field backup to technicians when needed, including after hours. The position is full-time in Asheville, North Carolina. Compensation is a base salary of $90,000–$110,000 plus an incentive plan. The company also offers a vehicle or allowance, phone or phone allowance, healthcare plans, 401(k) matching, life and disability coverage, paid time off, paid holidays, training, education assistance, and a defined progression path.
Requirements
- 5–7+ years managing people in commercial HVAC or mechanical services, or field experience with genuine supervisory responsibility.
- Experience managing a P&L.
- Experience estimating and presenting service quotes.
- Experience leading a safety-focused team.
- Maturity to lead people who may be older and more experienced.
- Valid driver’s license.
- Comfort using Microsoft Office.
Nice To Haves
- EPA certification.
- HVAC industry experience is preferred.
- A sales instinct is a plus.
Responsibilities
- Own the service department’s financials and meet monthly targets.
- Grow revenue by building and presenting repair quotes, expanding maintenance agreements, and deepening customer relationships.
- Hire, schedule, coach, and evaluate the service team, including regular one-on-ones.
- Assign technicians to appropriate jobs, identify training needs, and support dispatch.
- Deliver service projects, maintenance agreements, and repairs on time and within budget.
- Track maintenance contracts and contract hours to prevent missed work and overruns.
- Resolve customer issues promptly.
- Lead a safety-first team and report on operations, inventory, tools, and vehicles.
- Provide field backup to technicians when needed, including after hours.
Benefits
- Company vehicle or vehicle allowance.
- Phone or phone allowance.
- Healthcare, including some plans that are 100% company-paid.
- 401(k) with a 5% match.
- Life insurance.
- Disability coverage.
- Up to four weeks of paid time off.
- Paid holidays.
- Training.
- Education assistance.
- Defined progression path.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
