Service Manager Long Island, NY
Talon Recruiting•Long Island, NY
•Onsite
About The Position
Talon Recruiting has partnered with a leading heavy equipment dealership. We are in search of a Service Manager in Long Island, NY. The Service Manager will oversee the service department operations.
Requirements
- Oversee the service department operations.
Responsibilities
- Establish, implementation and adherence to company-wide best practices for service department.
- Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
- Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
- Initiate procedures and leadership practices to create a business environment for participative management.
- Supervise training and development of the service organization team.
- Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
- Travel to customer site and locations within area of responsibility as required
Benefits
- 401(k)
- Medical, dental and life insurance.
- Paid time off including vacation, sick days and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
