Service Manager - Managerial Focused

American Pest•Alexandria, VA

1d•Onsite

About The Position

American Pest is seeking an experienced Service Manager to lead and support a team of front-line technicians who provide essential services to customers. This role is ideal for someone who understands that good leadership involves setting the tone for the team, maintaining high standards, and helping employees grow into confident, capable professionals. While pest control experience is not required, strong leadership experience and a genuine sense of responsibility for team performance and development are essential. American Pest offers a stable career opportunity within a company that values long-term commitment, strong leadership, and high-quality service.

Requirements

Minimum of 1 year of experience in a management role.
A firm understanding of customer service and de-escalation.
The ability to hold team accountable (daily check-ins, goal setting, performance management, etc.).
The ability to safely move about customer locations, ascend/descend stairs and ladders to service out-of-way areas, and position self to conduct service under/around furniture, equipment, and tight spaces.
The ability to safely move items and equipment weighing up to 50 pounds.
The ability to work outdoors in all regular seasonal weather conditions.
Technical proficiency with computers and smartphones.
A valid driver's license with an acceptable driving record.
The ability to read, write, speak, and comprehend English.
Good oral and written communication skills.
Solid attention to detail.
Legal eligibility to work in the U.S.
Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions).
Availability to work some weekends.
High school degree or equivalent.

Nice To Haves

Pest control experience.
Experience managing front-line/customer-focused service professionals.
Experience managing remote employees.
PestPac proficiency.

Responsibilities

Lead and support a team of 8-12 technicians serving residential and commercial customers.
Ensure the team operates safely, consistently, and in accordance with high standards.
Oversee day-to-day field operations.
Provide ongoing coaching and development for technicians.
Ensure service quality and customer experience remain strong across routes.
Occasionally assist with evaluating new customer needs and recommending effective pest management solutions.
Ensure service activities are properly documented.
Complete required reports and operational records accurately and on time.

Benefits

Competitive hourly compensation with overtime above 40 hours.
Blue Cross Blue Shield medical PPO options.
Delta Dental and Vision.
Prescription drug program.
Flexible Spending Accounts (FSA) for medical and childcare expenses.
Health Savings Plans (HSA) available with qualified plans.
401(k) Savings Plans (Traditional & Roth).
Life insurance and short-term disability 100% company paid (with options to buy up).
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options.
Stable, year-round employment with opportunities for growth.
Paid training.
A take-home company vehicle for field positions.
Paid time off and eight paid holidays.
A peer-to-peer employee recognition program.
Opportunities for advancement.