Service Manager HVAC Residential Services

Reliable Heating & Air•Kennesaw, GA

48d•Onsite

About The Position

We are seeking an experienced HVAC Service Manager to lead and develop our residential service team. In this role, you will oversee daily service operations, coach and mentor technicians, drive customer satisfaction, and ensure departmental performance goals are achieved. This is an excellent opportunity for a strong leader who is passionate about developing people, delivering exceptional service, and growing a high-performing team.

Requirements

5+ years of HVAC management or leadership experience
Strong knowledge of HVAC systems, service operations, and troubleshooting
Proven ability to lead, motivate, and develop teams
Excellent communication, customer service, and problem-solving skills
Technical aptitude with knowledge of local codes and industry best practices
Valid driver's license and clean driving record
Flexibility to work occasional evenings, weekends, or holidays as needed

Nice To Haves

Experience with ServiceTitan and Microsoft Office preferred

Responsibilities

Lead, coach, and support HVAC Service Technicians to ensure exceptional customer experiences
Manage daily scheduling and service operations in partnership with dispatch
Recruit, hire, train, and develop technicians
Monitor productivity, quality, safety, and performance standards
Conduct technician training, evaluations, and team meetings
Collaborate with vendors, manufacturers, and internal departments to resolve service issues
Manage departmental goals, budgets, and profitability
Review work orders, invoices, and service documentation for accuracy
Support sales growth through service agreements, customer solutions, and lead generation
Ensure company policies, fleet standards, and safety requirements are maintained