Service Manager

Bridgestone • Westerville, OH

10h

About The Position

The Service Manager combines in-depth automotive repair knowledge with people and customer-service skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also oversees service-team scheduling, customer interactions, store operations, and sales while ensuring quality standards and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Four years of auto service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Ability to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver's license at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team and work to retain teammates.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term customer relationships.
• Manage operational tasks including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Select, coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting day one for teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Competitive compensation.
• Competitive healthcare packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED