Service Manager - Automotive Experience Required

Tire Discounters, Inc.Franklin, VA
Onsite

About The Position

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Tire Discounters is the nation's largest family-owned and operated tire business, founded almost 50 years ago, dedicated to providing exceptional automotive service with a focus on transparency and care. We offer diverse career paths, industry-leading training, and a commitment to our core values. Our mission is to prioritize people and safety above all else, delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Requirements

  • Experience in automotive service/repair (certifications preferred).
  • Management experience with strong leadership skills.
  • Excellent communication and multitasking abilities.
  • Strong work ethic and goal-oriented mindset.
  • Valid driver's license and availability to work Saturdays.
  • Ability to stand for long periods, bend, and lift up to 75 lbs.
  • Authorized to work in the USA (18+).
  • Comfortable with occasional mechanical hazards and outdoor conditions.

Nice To Haves

  • Certifications in automotive service/repair.

Responsibilities

  • Lead and coach technicians, manage performance, and assist with hiring.
  • Oversee service bay workflow and communicate wait times to sales staff.
  • Ensure clear communication between the shop and customers.
  • Promote safety and meet quality and service standards.
  • Drive customer satisfaction and teamwork.

Benefits

  • Diverse career paths
  • Industry-leading training
  • Paid company training at all levels, led by master certified trainers and experienced leaders
  • Company tool program
  • Competitive Pay & Benefits
  • Solid compensation plan
  • Full suite of benefits to choose from
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