Service Manager - Pest Control

American Pest•Baltimore, MD

1d•Onsite

About The Position

American Pest is seeking an experienced, resourceful Service Manager to lead a diverse team of pest control technicians. The manager supports 8–12 technicians serving residential and commercial accounts, oversees their day-to-day activities and professional development, and ensures excellent customer service. The role also involves evaluating new customers’ pest management needs, providing safe and effective pest management solutions, achieving required performance outcomes, maintaining service records, and submitting reports to management. The position requires working a flexible schedule, typically between 6:00 a.m. and 6:00 p.m., with occasional exceptions, and working some weekends. The role includes moving around customer locations and working outdoors in regular seasonal weather conditions. American Pest describes itself as a growing, technology-minded company based in Fulton, Maryland, with more than 450 employees.

Requirements

At least 3 years of experience in the pest control industry.
Current state-issued pest control registrations, licenses, and certifications, including Maryland state 7A and 7D.
Understanding of customer service and de-escalation.
Ability to move safely around customer locations, climb stairs and ladders, and position oneself to service areas under or around furniture, equipment, and in tight spaces.
Ability to safely move items and equipment weighing up to 50 pounds.
Ability to work outdoors in regular seasonal weather conditions.
Technical proficiency with computers and smartphones.
Valid driver’s license with an acceptable driving record.
Ability to read, write, speak, and comprehend English.
Good oral and written communication skills.
Strong attention to detail.
Legal eligibility to work in the United States.
Availability for a flexible schedule, typically between 6:00 a.m. and 6:00 p.m., with occasional exceptions.
Availability to work some weekends.
High school degree or equivalent.

Nice To Haves

Familiarity with PestPac.

Responsibilities

Support and lead a team of 8–12 technicians serving residential and commercial accounts.
Oversee technicians’ day-to-day activities and professional development.
Ensure the delivery of excellent customer service.
Evaluate new customers’ pest management needs.
Provide safe and effective pest management solutions.
Maximize required performance outcomes.
Keep records of service activities.
Submit reports to management as required.
Hold the team accountable through daily check-ins, goal setting, and performance management.

Benefits

Medical, dental, and vision insurance options, including EPO and PPO plans.
Prescription drug program.
Flexible Spending Accounts for medical and childcare expenses.
Health Savings Plans with qualified plans.
Competitive hourly compensation with overtime above 40 hours.
Traditional and Roth 401(k) savings plans.
Company-paid life insurance and short-term disability, with options to buy additional coverage.
Long-term disability, accident, critical illness, and hospital indemnity insurance options.
Stable, year-round employment with opportunities for growth.
Paid training.
Take-home company vehicle.
Paid time off.
Eight paid holidays.
Opportunities for advancement.