Service Manager, AG

Altorfer CAT•West Branch, IA

3d•Hybrid

About The Position

Experienced, safety-minded leader to manage the AG Service Department. This role involves managing shop personnel, providing leadership to ensure safe, efficient, and productive operations, while maintaining a high level of customer satisfaction. The Service Manager will demonstrate strong customer communication skills and the ability to manage and motivate a large, diverse workforce. Responsibilities include assisting customers and technicians on repairs, defining the scope of work, and assisting with quoting, opening, closing, and invoicing work orders. The role also oversees technician productivity and performance, including annual reviews and disciplinary actions, and promotes safety and technical/professional development.

Requirements

2-4 year college degree in business or 2 years of previous experience in service supervisory.
Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
Ability to write professional business communication by email or letter is required.
Excellent communication skills and customer service skills are needed.
Ability to work in a fast paced environment and willing to work some Saturdays when needed.
Must be able to lift 75lbs.
Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years.

Nice To Haves

Knowledge of AGCO and Lexion Equipment and Technical Training preferred.

Responsibilities

Manage the AG Service Department.
Manage shop personnel.
Provide leadership to ensure safe, efficient and productive operations.
Maintain a high level of customer satisfaction.
Demonstrate strong customer communication skills.
Manage and motivate a large, diverse workforce.
Assist customers and technicians on repairs and define the scope of work.
Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders.
Oversee technician productivity and performance including annual reviews, administering disciplinary action as necessary.
Promote safety in the workplace.
Help lead technical and professional development.
Perform other duties as assigned.