Service Manager, Dealership Operations

Carvana•Hudson, MA

About The Position

Carvana is hiring a Service Manager to keep its dealership service shop running smoothly. The manager owns the open repair order queue and works with the Associate General Manager and shop Foreman on dispatch, matching incoming work to technician skills and bay capacity so vehicles are ready when promised. The role leads the Service Advisor team and coordinates the front and back of the shop. It reports to the Associate General Manager and works closely with the shop Foreman and Parts Lead. Success is measured by shop throughput, technician and bay utilization, repair order cycle time, rework rate, repair order accuracy, and customer wait time. This is a full-time position offering competitive wages and benefits. The work may involve indoor and outdoor conditions and may require overtime or weekend work for special programs and events.

Requirements

At least 5 years of automotive service experience as a service advisor, service lead, or dispatcher, including experience leading a team.
Experience with dispatch or production scheduling in a high-volume shop.
Working knowledge of a dealer management system.
Familiarity with OEM warranty documentation.
Strong judgment when setting priorities under pressure and clear communication skills.
Valid driver's license and a clean driving record; no more than two moving violations or DUIs in the last three years.
Must be at least 18 years old.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.
Must be able to use personal protective equipment to prevent exposure to hazardous materials.
Must be able to stand and sit frequently, walk up to three miles each day, and frequently lift up to 40 pounds.

Nice To Haves

Experience with the Tekion dealer management system.
Familiarity with Stellantis OEM warranty documentation.

Responsibilities

Work with the Associate General Manager and Foreman on daily dispatch, assigning work according to technician skill, repair type, and bay availability.
Own the open repair order queue and flag priority changes during the day to help jobs finish on time.
Identify stalled or delayed jobs early and work with the shop to resolve them.
Lead, schedule, and coach Service Advisors on accurate repair orders and clear, proactive customer communication.
Ensure warranty repair orders meet OEM documentation standards from the start.
Coordinate with parts, technicians, and the scheduling team to keep work moving and reduce rework.
Report results and set priorities in the daily production meeting.