Service Manager, Dealership Operations

Carvana • Hudson, MA

2d

About The Position

As Service Manager, you will keep the service shop running smoothly each day. You will own the open repair order queue and work with the Associate General Manager and Foreman on dispatch, matching incoming work to technician and bay capacity so vehicles are ready when promised. You will lead the Service Advisor team and help the front and back of the house work together. The role reports to the Associate General Manager and works closely with the shop Foreman and Parts Lead.

Performance is measured by shop throughput, technician and bay utilization, repair order cycle time, rework rate, repair order accuracy, and customer wait time.

Carvana is seeking passionate and talented people to support its mission of providing high-quality vehicles and a no-hassle car-buying experience. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Reasonable accommodations will be made for applicants with disabilities to perform essential job functions.

Requirements

• At least 5 years in automotive service as a service advisor, service lead, or dispatcher, including experience leading a team.
• Experience with dispatch or production scheduling in a high-volume shop.
• Working knowledge of a dealer management system.
• Familiarity with OEM warranty documentation.
• Strong judgment when setting priorities under pressure and clear communication skills.
• Valid driver's license.
• Clean driving record with no more than two moving violations or DUIs in the last three years.
• Must be able to read, write, speak, and understand English.
• Must be at least 18 years of age.
• Must pass a complete background check.
• Not eligible for visa sponsorship.

Nice To Haves

• Experience with Tekion dealer management system.
• Familiarity with Stellantis OEM warranty documentation.

Responsibilities

• Work with the Associate General Manager and Foreman on daily dispatch, assigning work based on technician skill, repair type, and bay availability.
• Own the open repair order queue and flag priority changes during the day to help jobs finish on time.
• Identify stalled or delayed jobs early and work with the shop to resolve issues before they slow production.
• Lead, schedule, and coach Service Advisors on accurate repair orders and clear, proactive customer communication.
• Ensure warranty repair orders meet OEM documentation standards from the start.
• Coordinate with parts, technicians, and the scheduling team to keep work moving and reduce rework.
• Report results and set priorities in the daily production meeting.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed