Service Manager - Barrie Kia

401 Auto•Barrie, ON

7d•Onsite

About The Position

We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors. At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Requirements

12 Grade Diploma or GED
Minimum 5 years experience in the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule

Nice To Haves

Automotive Technician’s License is an asset

Responsibilities

Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management of a champion winning team
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Ordering parts with company and OEM guidelines
Knowledge of parts pricing procedures
Understand and maintain OEM & Aftersales warranty platforms and process
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the department is properly staffed, providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
Ensure the highest level of customer satisfaction
Report any non-compliant issues directly and immediately to the management
Manage cash and credit/debit receipts per company policy
Manage the Reynolds system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
Perform physical inventory counts as required which may be required during off business hours
Other duties as assigned by Management & Executive Team