Service Coordinator - Barrie Kia

401 Auto•Barrie, ON

11d•Onsite

About The Position

We’re looking for a highly organized and customer-focused Service Coordinator to join our dynamic team! In this key role, you’ll be the bridge between our technicians, service advisors, and customers—helping ensure every repair and maintenance visit runs efficiently from start to finish. At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily. The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

Requirements

Valid G driver's license
Clean driver's abstract
Ability to work rotating Saturdays
A very positive person who must possess excellent computer skills , and ability to multi-task in a fast paced environment
We are looking for stable, long-term candidates with a proven stable track record

Nice To Haves

PBS experience is a definite asset
Previous Service advisor with a proven track record is considered an asset

Responsibilities

Assisting customers in peak times as a back up to our service advisors and parts counter, and to cover absences or vacations
Maintain an excellent relationship with the new and used car departments, quoting repairs , scheduling work , meeting reconditioning deadlines and estimates
Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS
Facilitating the sales-to-service customer handoff through explanation of service menu and maintenance requirements, and booking first appointments
Follow up pre-booked appointments prior to initial service visits, as well as missed service appointments
Assisting with incoming customer inquiries by phone, email or in-person, to ensure a responsive customer experience
Maintenance of the customer facility condition and materials for customer experience such as sanitation products, and lounge amenities
After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards (ASSI)
Handling of initial contact for after service inquires, issues, complaints and engaging with Service Manager for handling
Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork, technician documentation and filing systems
Leadership and participation in the dealership customer experience and positive employee culture and attitude

Benefits

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub".
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking