Service Manager - Core

Cintas • Durham, NC

6d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Fire Protection Advanced Services team, which supports alarm, monitoring, and/or sprinkler suppression systems. The role is responsible for hiring and performance management, overseeing team performance, fostering a safe working environment, resolving customer issues, training skilled technicians, and maintaining customer satisfaction through on-site customer support. The manager is accountable for sales, profit, inventory, and payroll goals; manages a budget; and addresses operational issues affecting service.

The position also provides hands-on support to direct reports. This includes accompanying service technicians to help pick up and deliver products or assist with service, testing, inspection, and repair calls. The manager drives a company-owned vehicle to customer locations and lifts, carries, and walks products in and out of customer accounts while maintaining high-quality service and customer goodwill. The role also performs managerial duties.

Requirements

• Valid driver's license.
• High School Diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience with fire protection alarm, sprinkler, or pre-engineered systems.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire team members and manage their performance.
• Manage the overall performance of the Fire Protection Advanced Services team.
• Foster a safe working environment and provide team leadership.
• Resolve customer-related issues.
• Train the team to develop effective, skilled technicians.
• Visit customer sites to support customer goodwill and maintain a high level of satisfaction.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues that affect service.
• Accompany service technicians to help pick up and deliver products or assist with service, testing, inspection, or repair calls.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk products in and out of customer accounts while maintaining quality service and customer goodwill.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one plan offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and an Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED